My thanks to all for the help.... May the Lord bless your day tomorrow.

__________________
Yea can't keep the words of your great leader.

Prophet Muhammad - “Do you love your creator? Love your fellow-beings first.”

Not a problem mlurp. If you need any help with it just let me know and we will get you taken care of.

Well my only problem is getting Shield Delux off my machine. I used WinPatrol to disable all I could related to it. I deleted my Sunbelt Personel Firewall, but it is still in the Add/Remove
Folder. And I can't delete the dam* Antivirus Shield Delux. But now know how to get it solved by work around. Us ethe exit button if it installs at start up. Otherwise I can't go on line. I just finished the Test. 4 hours to get this right. Later today when I get up I will post back if I need help. Thanks.

Well I found and deleted the Shield Deluxe Anti Virus and only had one Blue Screen of Death so far. I think I got it set up correctly. But if you have any suggestions please post them.

__________________
Yea can't keep the words of your great leader.

Prophet Muhammad - “Do you love your creator? Love your fellow-beings first.”

I suggest anyone looking into Antivirus products, stay clear from this one. I complained it placed a TRACE on my machine and was given some B.S. about it being a mistake and to re download the product. Which I did and it added the same TRACE. Plus when I wanted to do a Anti Virus scan it would bring up an error message. Luck me I had seveal other utilities which are standard and don't interfear with the product and are free, that found different Trojans, and nasties. Which my Firewall (Sunbelt personel Firewall) and Anti Virus (Shield Deluxe 2008) allowed to enter my machine.
I took the advise of others here and have a great firewall and antivirus for 25% off normal price. Which have gotten several of the nasties these two worthless products allowed to invest my PC.
And today I get this in the e-mail on how to fix my 2 problems with the utility. Now I am sure each PC has some built in utility that would give up the the info they wanted. But another download and then run this and then re-dowload the product. LoooooL

Subject: RE: Shield Deluxe 2008


Date: Mon, 11 Feb 2008 13:24:52 -0500
PCSecurityShield Email Support

Dear Mr. "removed by mlurp",

I apologize for the delay resopnd, I have informed the Sr. Tech of the issue and he recommend to use the GetSystemInfo tool. This will allow the Engineers and Sr. Tech Support to analyize the issue. Please run the zip file and email the results to me at pcsecurityshield.com.



Please follow the instructions below to generate a system information report. Email this file to us. You should do the following to get this report file:

download GetSysteminfo.zip - http://support.kaspersky.fr/" removed by mlurp" utility from our server
start GetSysteminfo.exe on the computer where you have the problem
press the Save button in the open window



wait till the end of utility work process
Send an email with the file attached in the default name sysinfo.txt to "removed by mlurp" with the description of the installation problem.
Please let me know if I can be of further assistance, and have a great day.

My second e-mail to to tech support... The other two contacts were online chats. And one phone call at my cost. No 800 number to tech support.

From: Michael "removed by mlurp"
Sent: 2008-02-09 15:24
To: Angel
Subject: Re: Shield Deluxe 2008



Angel, Tech Support team manager,

Well lets see I asked about why the virus scan won't work in the first copy and now the new install. And haven't heard why yet.

Plus my A-Square Mal ware scan shows nothing has changed. As Trace.Directory.Piracy.Defender3.0 is showing up again. I was told (by your Tech Support) that should not be part of the download. That it was part of the older product. Well I think you have a trace on my machine and that your product isn't worth the trouble I am having. And if I can't do a virus scan why bother having Shield Deluxe (which is suppose to be a Virus Utility) 2008 on my machine. I dropped Trend Micro because it was following me on all sites I visited. I got my money back from them after 6 months. But your such a cheap company that you don't refund after 30 days. Which isn't mentioned in your advertisements, when I bought it.

You can either fix these two problems (VIRUS SCAN & The Trace) or rest assured I will get another Anti Virus Scanner Utility and put your product in the 3 forums I use as a defective product with the install Trace as a un-ethical business practice.

Now if you care to see the attachments which show the 2 Error messages I get then view the attahments. They are save as Yahoo scans then before attaching them to this e-mail.

That is if you intend to really do your job as a level 2 Tech Support person.

My number is "REMOVED BY mlurp", as this is your product and your problem. If I receive no response by the middle of next week I will delete the Trace and start the process of finding a new Anti Virus utility. My order number is: "removed by mlurp" My code is below in your e-mail to me. And the site I will start posting is listed in my siggy. The Topic will be headed PC Security, Shield Deluxe 2008.
Angel <angel@pcsecurityshield.com> wrote:

The Shield Deluxe 2008 from PCSecurityShield.

This email contains your order number, link to download and Registration Numbers for The Shield Deluxe. Also included is technical support information. You will need to provide your order number for technical support and returns.

*** PLEASE SAVE THIS EMAIL FOR FUTURE REFERENCE ***
Remember to remove/uninstall your previous antivirus and adware programs
To do this, go to Start, Control Panel, Add/Remove Programs - From --> Antivirus or Adware Programs
Download your version of The Shield Deluxe by clicking the link below and following the instructions.

================================================== ===================== =========== =========== ===========

DOWNLOAD LINK: http://downloads: "Removed by mlurp"

================================================== ===================== =========== =========== ===========

The Shield Deluxe Activation Code : "Removed by mlurp"

During installation of The Shield Deluxe you will be required to enter your serial number below.
*** COPY & PASTE THESE INTO THE PROGRAM.
*** TYPING CAN LEAD TO ERRORS AND TYPOS.
* For information on how to Copy & Paste see #6 above

Thanks and best regards,



Angel Rosado

Technical Support Team Manager

PCSecurityShield

601 N. Congress Avenue, Suite 303

Delray Beach, FL 33445

His e-mail "removed by mlurp"

Office: 561.243.3247

Fax: 561.243.3249

Keep looking if you want a real Anti Virus product.

__________________
Yea can't keep the words of your great leader.

Prophet Muhammad - “Do you love your creator? Love your fellow-beings first.”